Monday, March 26, 2007

Blue Buffalo: We Don't Do Business With Menu Foods

Yesterday, I noticed that Blue Buffalo had the following ambiguous message on their Web site:

We want to inform all of our friends that BLUE products are NOT part of the national pet food recall.

The message reassures us that their food is not being recalled, but it doesn't say whether they do business with Menu Foods.

I wrote a note to Blue Buffalo, asking them if they use Menu Foods and they wrote me back today with the following response:

Dear Avram,

Thank you for taking the time out to write us. And thank you for your
interest in BLUE. BLUE products have never been produced by Menu Foods
and we are not affiliated with them in any way. In addition, all of our
formulas are gluten free and we do not use wheat in any of our products
either.

Great news! I wrote them back to advise them that they'd help better their own reputation if they simply came out and stated as much on the home page of their Web site.

Companies should be proud to NOT be associated with Menu Foods. Of course, what we still don't know -- and should probably ask -- is what company makes their food and whether that company does animal testing, but until I know otherwise, I give Blue the benefit of the doubt and many kudos for not doing business with scumbags like Menu Foods.

29 comments:

Anonymous said...

Their may be a reason they don't want to post that they aren't associated with Menu Foods on their web site. They don't want to take advantage of the food scare situation in order to sell their food. This is the wrong thing to do because people are scared enough already that they don't want to add to those fears.

No reputable food company wants to sell their food under circumstances like this. They want people to buy their food because the customer believes it's healthier for their cats or dogs. To use the food scare as a way to sell food is probably not the best thing to do.

My cats love Blue. The Spa Select has no corn, wheat or soy or any by-products and I know when they are eating it, they're getting the best food because it's healthy.

Nique. said...

I appreciate you spreading the word about the Menu Foods disaster.

Yes, it is true that Blue Buffalo does not associate with Menu Foods. But as you probably know by now, they do use menadione in their pet food products. Menadione has not been approved for this use and has some rather nasty side effects.

Thank you again for your work on this matter. Someone else said that they could not understand why more cat bloggers are hissing and growling. I have to agree.

catcrazy said...

Blue Buffalo no longer uses menadione. There may be some old stock....but they are not making it any more.

I did note that Paul Newman's food, Wysong...and a couple of other are made by Menu...or at least some is.

Anonymous said...

Blue Buffalo is no longer listing menadione as being in their food. Do I trust them? Do dead dogs fly out of my ass?

You're right about Newman's Own. They do use Menu Foods for some of their food.

Anonymous said...

Blue buffalo is not the best pet food co. They are a cheap Nutro Knock-off. Check past blogs and you will see customers complaining of loose stools. Natural Balance is now in the midst od their own recall.... not much publicity, gee wonder why. I have used Nutro dry products for years and am glad I didn't switch to Natural Balance in a panic. Maybe Natural Balance which just reported a huge increas in sales wants to keep bad publivity down. I applaud Nutro for the handeling of the recall, its Menu foods that messed up.

Anonymous said...

I work at a Petco and most everyone there is still using Nutro Dry dog food. Why? Simply put , they know it is one of the best foods and has an excellent track record.

Anonymous said...

Hi, my name is Toni and I demonstrate Blue Buffalo/ Spa Select in pet stores. I would be happy to answer any questions you have in my spare time. I have a web site, a house full of dogs, some street cats I claim, a husband, a teenage son and a career but I have seen so much misinformation floating around and would be happy to address your concerns directly. I am exactly like you in that I love and want the best for my pets. I even made a special email address to keep up questions with all of the and I hope I can help. You can email me at bluebuffoncall@aol.com

Anonymous said...

I read today on AOL news that Blue Buffalo (Cat Food) was voluntarily recalled quoted co-founder Billy Bishop...how is it that Blue Buffalo is not part of the national recall but recalled its own cat food...yesterday?? A very confused consumer!!

Anonymous said...

Earlier this week, pet food companies Natural Balance, of Pacoima, Calif., and Wilton, Conn.-based Blue Buffalo recalled cat and dog foods made with the contaminated rice protein concentrate.

On the Net:

Food and Drug Administration pet food recall info:

http://www.fda.gov/oc/opacom/hottopics/petfoo d.html

Kevin said...

Blue Buffalo a cheap Nutro knock-off! Oh please read whats in the food. Copper sufate in Nutro??? Highly toxic it is used in drain cleaner, harmful if ingested.... 2 of the first three ingredents should be meat based, but you will not find that in Nutro. Lose stools, only if you just switch them over without doing it slowly.

Kevin said...

Get you stories straight before you post. Blue Buffalo only recalled dry kitten food with a use by date of (March 07 08-B) one batch of kitten dry food. It was recalled because of a less than honest supplier, switched the rice protein. With out letting them know, they found the problem and pulled it all off the shelves and then contacted the FDA. over 90% was still in the warehouse and as far as they know as of today none of it was sold to any pet owner. Nice to know they accually do quility testing even after the food is made. And take action quickly, shows they care about our pets. Maybe if some of the others did this would not gotten this bad!

Anonymous said...

From BB:

"As a family owned company whose reason for being is to provide cats and dogs with the highest quality natural foods, we are extremely upset by this recall and can't begin to apologize enough to our customers. From our perspective, it is unacceptable to produce even one bag of food with the potential to cause a pet to become ill, and we will further tighten our ingredient sourcing and quality assurance procedures as a result of this incident."

THEN WHY DO YOU DO BIZ WITH CHEAP CHINESE SUPPLIERS? WHO ARE THE OWNERS OF BB? I OVERHEARD BB SOLD OUT TO AN INVESTMENT GROUP RECENTLY...MISLEADING US AGAIN IF TRUE?!! PERHAPS BB WANTS TO ADDRESS THIS OR REMAIN BEHIND THE CURTAIN OF OZ...

Anonymous said...

They did not buy from a Chinese company! Their supplier changed the distributor without their knowledge, it was only in one batch and was caught right away. They are still a family owned company. Internet trolls do you all believe everything you read online? Go to the source and call them direct and ask, do not assume everything online is true and factual. Blue Buffalo is an awesome company with superior products. And one that really cares about your pets health. Hard to find these days in any market.

Anonymous said...

DEAR ANON,

WHAT DOES IT MEAN TO YOU WHEN SOMEONE SAYS THEY ARE A 'FAMILY OWNED' COMPANY? INVUS CAPITAL AND/OR WEIGHT WATCHERS RECENTLY BOUGHT A MAJORITY OF THE COMPANY...THIS IS TRUE!! ISNT IT?

YOU PROBABLY THINK THAT OWNING A FEW PERCENT OF A BIG BIZ DEAL STILL MAKES THEM (YOU?) STILL A FAMILY OWNED BIZ...

IT'S THE SAME SCREWY LOGIC THAT MAKES YOU BELIEVE THAT BUYING CHINESE GLUTEN FROM INTERMEDIARY WHOLESALER (WHO OBVIOUSLY NEVER DID ANY QA TESTING!!) MAKES BB A NON-BUYER OF WHEAT FROM CHINA...

SHAME ON YOU FOR YOUR STUPIDITY!

IN THE FUTURE, PLEASE CHECK THE FACTS BEFORE YOU GIVE BLOGGERS AND BLOGGING A BAD NAME...ITS WHAT HELP TO KEEP BIG BIZ HONEST!!

I DIDNT MAKE THIS UP AND IF YOU DID YOUR HOMEWORK YOU'D SEE FOR YOURSELF.

Philippe J. Amouyal. Mr. Amouyal has been a director since November, 2002. Mr. Amouyal is a Managing Director of The Invus Group, LLC, a position he has held since 1999. Previously, Mr. Amouyal was a Vice President and director of The Boston Consulting Group, Inc. in Boston, MA. He holds an M.S. in engineering and a DEA in Management from Ecole Centrale de Paris and was a Research Fellow at the Center for Policy Alternatives of the Massachusetts Institute of Technology. Mr. Amouyal is a director of GoldenSource Corporation and Blue Buffalo Company Ltd.

I JUST HOPE THEY DONT FIND IT IN MORE THAN THESE BAGS AS MY DOGS USED TO EAT THEIR PRODUCTS WHEN THEY WERE A SMALL COMPANY...BUT NOW I BELIEVE THEY SOLD OUT TO CORPORATE AMERICA AND TO GREEDY INVESTMENT FUNDS AND TOOK THEIR EYE OFF THE BALL...AND OUR PETS!!

Anonymous said...

https://www2.blogger.com/comment.g?blogID=9061161&postID=5472382449308373324

Anonymous said...

After the recall I googled around and found Blue Buffalo and it sounded great about using only human grade ingredients, now they have a posting on their site that says their manufacturer, American Nutrition was using tainted ingredients without their knowledge, BB has this info 3 pages down, not even on their homepage, scummy in my opinion. 5/20/07

Anonymous said...

i have my cat and dog on blue buffalo food. for almost a month my dog and cat had loose stools. gradually after about 2-3 weeks it improved and now their stuff is more regular. They both like it alot. so if your going to try blue. give it about a whole bags worth before you ditch it. i was using the 7 pound bag with my cat. and by the time i was near the bottom of the bag he had normal stools.

Anonymous said...

I'm reading what all of you are saying with regard to BB foods... and whatever you read, may not always be, and whatever is stated by BB - as with any biz, it's not always truth. My two cats ate BB food and within 48hrs were both diagnosed with ARF. One passed away, and the other, an 8 mo old Sphynx kitten (who will now not be bred because of this...) will now spend her life dealing with this illness. BB DOES do business with Chinese suppliers and I find it very difficult to believe that they didn't know - I also know that when confronted with this situation, they should have made it a point to test my food immediately - as this was when they were not on the recall list, however, everyday this was changing. The FDA was actually at my home 24 hrs later to pick up and sample my food. Within 2 days after this sampling, BB "voluntarily" pulled their food. Give me a break.. Now, the reimbursement that they promised me isn't included by my expenses for out of pocket for the "maintenance" of my kittens illness, the spay surgery, and even that of my cat. Where's the responsibility? or, the concern, they state they have for the well-being of our pets now? Just to get a response from them is like pulling teeth. Melamine was found in Kitten Dry and Spa select moist food, and my food was NOT labeled with the dates of the "one" batch them claim to have been tainted. I would never give this food to pets again, nor would I recommend it. The poisoning, the attitude, the response they are now giving is NOT one of apologetic by any means. If you've ever witnessed an animal with renal failure... you'd realize that it's impossible to feel any sympathy for these companies whatsoever. The loss of my cat is felt and no money will bring her back, but BB has taken no responsibility in reimbursing me for anything.

kfander said...

Anytime you make a significant change in your cat's food, there should be a transition period, where you mix the new food with the old, allowing the cat to become adjusted to the new regimen.

Otherwise, there may be a period where you might see loose stools, or vomiting. Blue Spa Select makes these recommendations on their bags.

When I transitioned from Science Diet to Spa Select, my cats were picking the Spa Select stuff, and leaving the Science Diet stuff behind, and I didn't see any of these problems.

My cats are doing very well on Spa Select. Although there are other good premium cat foods on the market, Nutro isn't one of them, in my opinion, mostly because of all of the junk filler that they use, and because one of my cats is allergic to the corn and wheat that they use.

Reading the Nutro labels, I see a lot of corn and wheat, but very little chicken. Except for what might be in the chicken meal, there doesn't seem to be any chicken in there at all.

Blue Spa Select is very good, as is Castor and Pollux ORGANIX, but all premium foods are not alike.

ken said...

Undocumented claims aside, Blue Buffalo took it upon themselves, and voluntarily pulled one run of their kitten formula, not because it was found to be contaminated but because they found that it contained wheat gluten, which was not an approved ingredient. Only a small percentage of it even hit the stores, and none of it hit the shelves.

Anonymous said...

Before you buy any pet food, check this site:

http://www.caringconsumer.com/pdfs/companiesDontTest.pdf

The last page lists cruelty-free pet food companies. The list was developed by PETA's Caring Consumer Project, and I trust their determinations.

Mandy Barberio said...

I too have had a terrible experience with Blue Buff. My cat got sick and was diagnosed with CRF after eating Spa Select. BB doesn't care about pet owners. It's been 4 months since I submitted my final claim and getting any info from them is impossible. Ironically I first filed my claim through American Nutrition Inc. (BB's manufacturer, who was "responsible" for adding contaminated rice protein to their foods), and they were wonderful to deal with. They contacted me to say that BB decided to handle all claims. Since then this has been pure hell. No one will get a penny out of BB. Don't trust BB and their so-called values. Any company that does not even know what is in the products they sell is not a trustworthy company, period.

Anonymous said...

Attn. consumers and animal lovers.. You've been lied to. I know direct from the "horse's mouth" (David Petrie, Co-Founder & President of "The Blue Buffalo Co., Llc in Wilton, CT)...that their pet food(s) were actually a part of this TRAGIC event that turned into a major pet food recall!
Mr. Petrie told me over the phone (8-29-07, that his company was involved in the 04-07 recall.
Because of the company's "rice protein concentrate"..from China
(Wilbur-Ellis)...the same company involved in the "pet food recall",
"Natural Balance" and the company's "wheat gluten".
The company's rice-protein concentrate TESTED POSITIVE FOR MELAMINE!!!!!!!!!!!! (used in plastics)
He thought sending me some coupons would do the trick.
Angry pet owners/consumers can contact Mr. Petrie or Mr. Bill Bishop at 1(203)762-9751. Don't bother calling the 1-800- number, the customer service reps are pathetic and inept. If you leave your phone number, you'll never hear from them. Unprofessional company with rude/obnoxious staff.
Here's Mr. Petrie's fax number!
fax(203)762-2526...happy to supply it to all the deceived pet owners.
fax(203)762-2526. My cat's became sick, dehydrated with diarrhea all because of "Blue Buffalo" and "Spa Select"....BE CAREFUL PET OWNERS!
J.M.

Anonymous said...

Here we go! Today I contacted "The Invus Group, LLC" corporate office in N.Y., after talking to Mr. Amouyal and leaving a voice-mail message for the Pres.& CEO...Mr. Raymond Debbane, I will fax them copies of my letter to the executives at "The Blue Buffalo Co. Llc".....pets are still sick or becoming sick from this company's pet food...right? I'll keep you all informed.

the person who developed this website should have access to the blogger's personal contacts. Like their e-mail addresses, websites, whatever.

We could all join forces and file a "class-action" against this company and put them out of business!...without contacts nothing can be done, can someone come up with a working suggestion?
Of course a lawsuit won't bring back a beloved pet or make your sick pet better. But it will show these pet food companies that consumers and pet owners are not going to take this B---S--- anymore, and possibly put the fear of God in other pet food companies.
It's the accepted method of teaching a lession or punishing in this country. What can I say, I can't completely change this world?
I need written blog responses to my blog...I'll keep you updated.
J.M.

Anonymous said...

Also...anyone with sick pets out there...cats, kittens, puppies and dogs (I don't know about other pets). Buy "The New Natural Cat" by Anitra Frazier...Excellent. Holistic and Homeopathic remedies.
Like charcoal tablets which expel toxins (for pets and humans alike),
honey for cuts, abrasions,and
liquid chlorophyll (with no additives)to help refresh and tone internally.

If you can't afford to buy books about Pet Health...go to closest library, research websites, internet, call holistic vets for advice, health food stores, vitamin stores...ALWAYS USE PRECAUTION in what you administer to your pets. Read the labels. Do your homework. Use your common sense. Never give a large dose to a tiny animal, they could die. Always use common sense, read this book, it gives great advice.

To the lady who has the sick cat, right above my comments, please research the internet on the diagnosis your cat was given. If you haven't had your cat seen by a good vet, please act quickly, always get a second opinion.
There are certain medications that can kill your pet, even over-the-counter products.
If your pet is really sick, they need immediate attention, possible dehydration is dangerous, bland and simple food (that they will eat), possible dropper feeding, gently squirting soft pureed food into their mouth, give your pets "spring water" instead of tap water, which might contain harmful substances. No mineral water, they could create kidney stones. Serious illness surpasses all home remedies...pets must be taken to the emergency as soon as possible, get second opinions, do "home nursing" for your beloved pet, they would do it for you! It's rough but rewarding. With plenty of love and tender loving care, kindness and gentleness...your pet could pull through...Pray to Virgin Mary...and hang tough!
J.M.

Anonymous said...

OK..I have 7 indoor cats, the youngest is 3years old..I also have 2 indoor dogs..switched them to Blue for approx 3 months. Cost more, but we cherish our pets as we do our children, and want the best. ALL I CAN TELL YOU IS THAT EVERY ONE OF MY CATS HAVE KIDNEY STONES!!! (EVERY ONE OF THEM) AND ONE DOG!! I AM SPENDING A FORUNE IN VET BILLS, AND POSSIBLY LOOKING AT SURGERY BILLS TOO.) TOTALLY PEED OFF. Never again will I switch, CAUSE NOW EVERYONE IS ON SCIENCE DIET PRESCRIPTION DIET FOOD FOR STONES!!! (and spending twice a much) Sorry Blue, you stink.

Anonymous said...

I would be very carfull in choosing Blue Buffalo as we just recently purchased Blue Buffalo Chicken and Brown rice. Our dogs seem seem to like it and I think it tastes pretty good. But all that aside we found that the inside of the bag the paint was rubbing off on our hands everytime I put my hand into the bag. I was a silver paint liner. I don't care how healthy the food is paint should never be eaten. The bag liner looked aluminum but it was comming off into the food. Yummy Yummy aluminum.

Love,
Oscar and Darla

Boxers

Anonymous said...

I took my complaints about Blue Buffalo to the BBB. Blue hasn't responded to them or tried to resolve anything. Don't trust Blue Buffalo, please. I wouldn't wish this heart-breaking experience on anyone.

Anonymous said...

Thank god !! Answers. I thought I was crazy. My blood hound has been eating BB Chicken and rice. Loose stools instantly even with a gradual change. I cook 80% of her food but add a cup of dry kibble with each meal.I thought it might be something I cooked so I Threw it out and started over. No change. When I transitioned her to another kibble she was fine. No messy stool and no vomiting. I tried to contact BB via phone and web site. no response. I went to the pet store and spoke to the BB rep. She took my number and said she would get an answer. She called me 2 weeks later to say BB had not returned any of her messages. In my opinion BB is just plain terrible. Customer service is non existant. And most importantly,the product is not consistant. Too many pets have the same symptoms. Some do fine with it but most do not. I'm not a big fan of manufactured dog food to begin with. I add a small amount to her diet for her teeth. I was sold on the fact that they were Holistic and cared about what they sold. I was very wrong. I'm so glad I stumbled upon this Forum while looking for answers.